In its most recent fundraising round, South East BIC client Klearcom, a startup that tests voicebots used in customer support, raised €1.5 million to further expand the business.
Based in Waterford, Klearcom tests interactive voice response (IVR) solutions to assist businesses in managing incoming calls. The solution is particularly helpful for teams with limited resources that are trying to manage and filter high call volumes without losing clients.
The IVR market is rising quickly, according to Liam Dunne, co-founder and CEO of Klearcom.
“At the same time, they are having to deal with constrained budgets coupled with high competition for customers, putting greater pressure on them to ensure call centres are operational and reachable 100pc of the time,” Dunne said.
“This has increased the demand for Klearcom’s services and we expect continued significant growth in our customer numbers and revenues for the foreseeable future.”
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